Reasons

Here is the full list of potential reasons why a verification session would either be cancelled or suspected of fraud:

Property	Result	Description
ID BLURRY	Cancelled	Document is blurry and mandatory data cannot be read due to the blur.
ID GLARE	Cancelled	Document has glare and mandatory data cannot be read due to the glare.
ID DARKNESS	Cancelled	Pictures of the document are dark and it is not possible to read the mandatory data or verify the authenticity of the document.
ID DATA COVERED	Cancelled	Mandatory data is covered by the user while taking the picture.
ID PERSPECTIVE	Cancelled	Document is positioned at such an angle that mandatory data cannot be read or document cannot be verified.
ID DATA OTHER	Cancelled	Any other reason due to which mandatory data cannot be read.
ID NOT SUPPORTED	Cancelled	Document used during the identification is not supported for the customer's use case.
ID EXPIRED	Cancelled	Document used during the identification is expired.
ID WRONG SIDE	Cancelled	Wrong side of the document is scanned during the process.
ID OUTWORN	Cancelled	Document is worn out. Either data cannot be read out or the document cannot be verified.
ID HAS STICKER	Cancelled	Document has such stickers which are not acceptable and the document used is considered as damaged document.
ID WRITTEN ON	Cancelled	Document has text written over it which makes the document not readable or not verifiable. If the sticker is legit one and added by the authorities while issuing the document then the document will be acceptable and not cancelled due to this reason.
ID BROKEN	Cancelled	Document used during the identification is broken.
ID DAMAGED OTHER	Cancelled	Any other reason for a damaged document.
ID SECURITY FEATURE NOT VISIBLE NOT FRAUD	Cancelled	Security features of the document are not visible because user did not move the document correctly.
ID SECURITY FEATURE VIDEO SHORT	Cancelled	Security feature video is too short to detect if there are holograms in the document.
ID SECURITY FEATURE VIDEO CANNOT BE PLAYED	Cancelled	Security feature video cannot be played for the agent to review holograms.
ID SECURITY FEATURE OTHER	Cancelled	Any other issues with the security feature video.
ID SECOND DOCUMENT BAD PHOTO QUALITY	Cancelled	Photo quality of the additional document in the process is not acceptable.
ID SECOND DOCUMENT DAMAGED	Cancelled	Additional document used in the identification process is severely outworn, written or drawn on, ripped or broken.
ID SECOND DOCUMENT EXPIRED	Cancelled	Additonal document used in the identification process is an expired document.
ID SECOND DOCUMENT OTHER	Cancelled	Any other issues with the additional document used in the identification process.
ID OTHER	Cancelled	Any other issues with the document used in the identification process.
USER INVOICE MISSING	Cancelled	Customer needs proof of address from the user as the additional document but user did not provide it in the identification process.
USER OBSCURED	Cancelled	User has covered the face during the face comparison process unintentionally like wearing the face mask.
SELFIE BLURRY	Cancelled	Selfie taken by the user is blurry and cannot be used to compare the face with the identification document.
SELFIE GLARE	Cancelled	Photo of the user on the ID document has glares and selfie cannot be compared with it.
SELFIE DARKNESS	Cancelled	Selfie taken by the user is too dark to compare the face of the person with the photo on the identification document.
SELFIE PERSPECTIVE	Cancelled	Selfie taken by the user is on such an angle that it is not possible to compare it with the photo on the identification document.
SELFIE OTHER	Cancelled	Any other issues with the selfie which restrict ident sepcialist to compare the selfie of the user with the photo on the identification document.
IDENT CANNOT BE COMPLETED	Cancelled	Due to a technical reason, ident specialist cannot finish the identity verification process.
IDENT DISPLAY ERROR	Cancelled	Due to a technical reason, ident specialist cannot see the data submitted by the user in the identification process.
IDENT OTHER	Cancelled	Any other reason due to which the identification process cannot be completed by the ident specialist.
WARNING SELFIE REAL PERSON	Fraud Suspicion Confirmed	User that performed the identification is a real person but the selfie does not match with the face on the document.
WARNING SELFIE NO REAL PERSON	Fraud Suspicion Confirmed	Selfie taken in the identification person is not of a real person. For example, the selfie taken is a photo of a picture.
WARNING SELFIE DISGUISED	Fraud Suspicion Confirmed	User intentionally disguised the face by wearing a mask or in some other way.
WARNING MANIPULATED DATA	Fraud Suspicion Confirmed	Data is manipulated on the Identification document.
WARNING MANIPULATED PHOTO	Fraud Suspicion Confirmed	Photo of the person is manipulated on the Identification document.
WARNING FAKED SECURITY FEATURES	Fraud Suspicion Confirmed	Security features like holograms on the Identification document are not real.
WARNING PAPER PRINT	Fraud Suspicion Confirmed	The Identification document is not real but a printout taken on a paper.
WARNING DIGITAL DOCUMENT	Fraud Suspicion Confirmed	Identification document image is taken from a digital screen (from laptop, from mobile or from any other screen).
WARNING FAKED SPECIMEN	Fraud Suspicion Confirmed	Identification document is a specimen document and not real document.
WARNING USER UNDERAGE	Fraud Suspicion Confirmed	User is below the age required to access the customer's service.
WARNING DIGITAL SELFIE	Fraud Suspicion Confirmed	Selfie is taken from a digital screen (from laptop, from mobile or from any other screen).
WARNING MONEY MULE	Fraud Suspicion Confirmed	User is duped by fraudster to perform identification on fraudster's behalf.
WARNING NAME COMPARISON	Fraud Suspicion Confirmed	Considerable inconsistency between user's name and document.
WARNING SCAN	Fraud Suspicion Confirmed	Identification document is a facsimile.
WARNING FRAUD OTHER	Fraud Suspicion Confirmed	Any other type of fraud identified during the verification process by Ident specialist.

Reasons ​

Reasons